So thank you Kevin for sharing and he writes:
" We are always working at finding new places that can serve
us gluten free, and we are especially looking for restaurants around our family
members where we can all go out and enjoy a meal together.
I stopped in to have a visit with my mom the other day in St. Albert. She told me that while she was at work, one
of her customers mentioned that they worked at East Side Mario’s. My mom mentioned in her conversation with the
customer that there were members of her family that had celiac disease, and had
to eat gluten free, however the customer quickly responded that they were able
to serve gluten free food. I know that
my mom would never lead us down the wrong path, but I will honestly say that I
was a little skeptical that a franchised casual dining restaurant would have
the knowledge on how to prepare gluten free food.
My first step was turn to my phone and check online for a
menu. They had an extensive menu listed
online, but there was nothing specifically on the menu which stated that any of
the items could be made gluten free. My
back-up plan was to give them a phone call, where I stated that I had celiac
disease and needed to eat gluten free, and asked if they could
accommodate. She stated that they could
serve gluten free.
Upon arrival, I told them that I called in earlier, and that
I was told that they could serve gluten free.
They provided me with a gluten free menu, which had a number of
appetizers and mains and a dessert to choose from. I ordered the Sausage and Pepper Pasta,
choosing to go on the wild side with something a little bit of spice to
it.
The food arrived at the table, and was clearly introduced to
me as “gluten free Sausage and Pepper Pasta”, which was such a reassuring step
for them to take. The pasta was cooked
to perfection, and the sausage and sauce had just a little bit of a kick to it.
The taste was amazing, and I was even
more impressed at the fact that the portion size was perfectly adequate to fill
a guy like me up, without being too much.
I walked away from the meal with a very positive experience
knowing that the restaurant took my request very seriously, yet treated my
dietary restrictions as if it wasn’t a problem for them to handle. Having another restaurant option is always a
bonus, and mom and I are looking forward to bringing Sherri along the next
time!"
East Side Mario's
615 St. Albert Trail
St. Albert, Alberta
T8N 3L3
Ph: (780) 470-5880
MMMMM, I really never thought East Side Mario's would have a GF menu. AWESOME!
ReplyDeleteGreat to hear you had such a great customer service experience! I'm sure many people with celiac disease will be very happy to hear that they offer GF options.
ReplyDeleteOne of our previous interns also had a great customer service experience at East Side Mario's as well. Although not about GF options, they were still taken care of very well and definitely shows that they put a big emphasis on great customer service . Feel free to check out our intern's post here: http://su.pr/2UnNOe
I will have to try that it looks amazing!
ReplyDeleteThey have now increased the gf menu even further. I like the fact that they don't increase the prices either.
ReplyDelete